1. Introduction

Welcome to Graphicly ("Graphicly", "we", "us", "our"). Graphicly operates the website graphicly.in and provides digital products and creative resources for graphic designers, video editors and content creators.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you when you use our website and services.

2. Information We Collect

We collect only information that is reasonably necessary to operate our website, create and manage customer accounts, process purchases and provide customer support.

Account Information

When you create a Graphicly account, we may collect:

• Your name
• Your email address
• Your account login information
• Information required to manage your purchases

Purchase Information

When you purchase a digital product, we may maintain information relating to the order, such as the purchased product, order details, transaction reference and delivery status.

Payment Information

Payments on Graphicly are processed through Razorpay. We do not intentionally collect or store your complete card, UPI or banking credentials on our own servers. Payment information is handled by the applicable payment service provider according to its policies and security practices.

3. Information You Provide to Us

You may provide information when you:

• Create or manage your Graphicly account.
• Purchase a digital product.
• Contact our support team.
• Report a technical or download issue.
• Communicate with us through available channels.

If you contact us through email, WhatsApp or Instagram, we may use the information contained in that communication to respond to your request and provide support.

4. How We Use Your Information

We may use collected information for purposes including:

• Creating and maintaining your customer account.
• Processing and managing orders.
• Providing purchased digital products.
• Sending download links and purchase-related emails.
• Showing your purchased products inside your account.
• Providing customer support.
• Resolving payment, technical or delivery issues.
• Improving the functionality and security of our website.
• Preventing fraud, abuse and unauthorized activity.
• Complying with applicable legal obligations.

5. Digital Product Delivery

Graphicly sells digital products. After a successful payment, the purchased product may be made available through the website download page and/or through a download link sent to the email address associated with your account.

Your purchased products may also remain accessible through your Graphicly customer account, subject to the availability of the applicable product and your account remaining in good standing.

6. Cookies and Similar Technologies

Graphicly may use cookies and similar technologies to help the website function properly and to remember necessary preferences or session information.

Cookies may also be used by certain third-party services integrated with the website. You may be able to control or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Third-Party Services

Graphicly may use trusted third-party services to operate parts of the website and provide services such as payment processing, website functionality, security, hosting, email delivery and analytics.

These third parties may process information as necessary to provide their respective services and may have their own privacy policies and terms.

Payment transactions are processed through Razorpay. Graphicly does not intentionally store complete payment credentials such as your full card number or banking password.

8. How We Protect Your Information

We take reasonable measures to protect information handled through our website against unauthorized access, misuse, alteration or disclosure.

However, no online service or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

9. Sharing of Information

We do not sell or rent your personal information as a standalone commercial product.

Information may be shared with service providers where reasonably necessary to operate Graphicly, process payments, deliver digital products, provide technical services, maintain security or comply with legal requirements.

We may also disclose information where required by applicable law, legal process or a lawful request from an authorized authority.

10. Your Account and Personal Information

You are responsible for keeping your Graphicly account credentials confidential and for ensuring that the information associated with your account remains accurate.

If you believe that your account has been accessed without authorization, please contact us as soon as possible.

Where applicable, you may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and any information that we may be required to retain for legitimate business or legal purposes.

11. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain customer accounts and purchase records, resolve disputes, prevent fraud, comply with legal obligations and protect our legitimate business interests.

The period for which specific information is retained may depend on the nature of that information and the reason it was collected.

12. Children's Privacy

Graphicly is intended for users who are legally able to use online services and make purchases. We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

13. External Links

Graphicly may contain links to third-party websites, services or social media platforms, including Instagram and payment-related services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external service you choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to remain informed about how we handle information.

15. Contact Us

If you have questions about this Privacy Policy, want to raise a privacy-related concern or need assistance regarding your account or purchase, you can contact Graphicly using the details below.