1. Overview

Graphicly ("Graphicly", "we", "us", or "our") sells digital products including Thumbnail PSDs, VFX Packs, GFX Packs and other digital assets for graphic designers, video editors and content creators.

Because our products are delivered digitally and may be accessed or downloaded immediately after purchase, digital products are generally non-returnable and non-refundable once the order has been successfully completed.

2. Digital Products & No Physical Returns

Graphicly products are digital products. We do not ship physical items to customers.

Since there is no physical product to return and digital products can be delivered and accessed electronically, we do not offer a standard physical return or exchange process.

Once a digital order has been successfully completed, cancellation or refund requests based only on a change of mind, accidental selection, or failure to use the product will generally not be accepted.

3. When a Refund May Be Considered

Although digital products are generally non-refundable, Graphicly may review and consider a refund or other appropriate resolution in the following situations:

4. Technical Issues & Download Problems

We aim to make digital delivery as simple and reliable as possible. After successful payment, your product may be available through the website download page and a download link may also be sent to your registered email address.

Your purchased products may also be available through your Graphicly account.

If you experience a problem with downloading, accessing or receiving your purchased product, please contact our support team before requesting a refund. We will first attempt to identify and resolve the issue.

5. Product Different From Description

If you believe that the digital product you received is materially different from the description, advertised features or included contents shown at the time of purchase, contact us as soon as possible.

We may request relevant information such as your order number, the purchased product name and details explaining the difference so that we can properly investigate the matter.

Depending on the circumstances, Graphicly may offer a suitable resolution, which may include providing the correct product, fixing the issue, replacing the affected files or considering a refund.

6. Duplicate Payments

If you believe that you have accidentally made multiple successful payments for the same product, please contact us with the relevant transaction or order details.

After verifying the duplicate transaction, Graphicly may process the applicable refund through the appropriate payment channel.

7. Change of Mind & Accidental Purchases

Refunds are generally not provided for:

• Change of mind after purchasing a digital product.
• Purchasing the wrong product when the product description was clear.
• Accidentally purchasing a product that you no longer require.
• Failure to use or download a purchased product.
• Purchasing a product without reviewing its description or requirements.

We strongly recommend reviewing the product information before completing payment.

8. Refund Request Process

If you believe your situation qualifies for consideration under this policy, please contact Graphicly support with the following information:

• Your name.
• Your registered Graphicly email address.
• Order number or transaction reference.
• Name of the purchased product.
• A clear description of the issue.
• Relevant screenshots or other information, if required.

Providing complete information helps us investigate the request more quickly.

9. Review of Refund Requests

Every refund request is reviewed based on the individual circumstances of the transaction.

We may verify the order, payment status, download status and the nature of the reported issue before deciding the appropriate resolution.

A refund is not considered automatically approved merely because a request has been submitted.

10. Refund Processing

If a refund is approved, it will generally be processed through the applicable payment method or payment service used for the original transaction, subject to the applicable payment provider's processing procedures.

The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution involved.

Graphicly cannot control processing times imposed by banks, card issuers or payment service providers after a refund has been initiated.

11. Chargebacks & Payment Disputes

If you experience a problem with a purchase, we encourage you to contact Graphicly support first so that we have an opportunity to investigate and resolve the issue.

This does not prevent you from exercising any rights or remedies available to you under applicable law.

12. Product Access After Refund

If a refund is approved, Graphicly may disable or remove access to the refunded digital product from the customer's account and/or download system where reasonably necessary.

A customer who receives a refund must not continue using, distributing, sharing or commercially exploiting the refunded product.

13. Contact & Customer Support

Our customer support team is available to help customers with download problems, product access, payment issues and other purchase-related concerns.

Frequently Asked Refund Questions