FAQs
Got Questions? We've Got Answers.
Find quick answers to the most common questions about Graphicly products, purchases, downloads, payments and support.
Graphicly is a digital marketplace created for graphic designers, video editors and creators. We provide digital creative assets such as Thumbnail PSDs, VFX Packs, GFX Packs and other useful design resources.
We offer Thumbnail PSDs, VFX Packs, GFX Packs and other digital assets designed for graphic designers, video editors, YouTubers and content creators.
All products available on Graphicly are digital products. Nothing is physically shipped to your address. Products are delivered through digital download links.
Yes. Graphicly products can be used for personal and commercial projects, subject to the applicable product license and permissions provided by the Graphicly team.
Yes. A customer account is required to purchase products on Graphicly. Guest checkout is currently not available. Your purchased products can also be accessed from your account.
After completing your payment, you will be redirected to the download page. Your download link is also sent to your registered email address. You can additionally access your purchased products through your Graphicly account.
Yes. Your purchased digital products are listed in your Graphicly account, allowing you to access your available downloads again.
Payments are securely processed through Razorpay. Depending on availability, you can pay using UPI, debit cards, credit cards, net banking and other payment methods supported by Razorpay.
Your product is delivered automatically after successful payment. You will be redirected to the download page and a download link will also be sent to your registered email address.
Download links are normally delivered automatically. If you experience any issue, please contact our support team through WhatsApp, Instagram or email. We will help resolve the issue as quickly as possible.
Payments are processed through Razorpay's payment infrastructure. Graphicly does not ask customers to share card numbers, PINs or OTPs through email, WhatsApp or social media.
Digital products are generally non-refundable once purchased or downloaded. However, refund or payment resolution may be considered in cases such as duplicate payments, technical issues that cannot be resolved, or when a product is materially different from its description.
Contact our support team and explain the issue. We provide customer support to help resolve download, access or product-related technical problems. Our team will try to provide the best possible solution.
You can contact us 24/7 through email at contactgraphicly@gmail.com, WhatsApp at +91 72480 40209, or Instagram at @graphicly.in.
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